- My Fiskars product has broken/developed a fault, can you help me?
Please note that the manufacturer warranty on your Fiskars product covers incidence of defective workmanship and/or materials. It does not cover wear and tear caused by regular use, misuse or accidental damage.
If the product was purchased less than 12 months ago please contact the retailer from where the purchase was made. The retailer may offer a replacement product or store credit so we would suggest that you contact the retailer in the first instance. If the retailer is unable to help then please follow below instructions.
If purchase was made more than 12 months ago, please complete the form here ensuring that all mandatory fields are completed with the relevant information. Please note that all enquiries must be accompanied by a digital photograph(s) of the product, ensuring that the photograph(s) are of the complete item and provide clear evidence of the suspected damage/fault. Failure to submit photographic evidence will prevent your enquiry from being processed.
- I want to sell Fiskars products in my shop, how can I get your catalogue, price list and conditions?
Please send your enquiry to our Customer Service team on email@example.com including a contact telephone number. Your details will be forwarded onto the relevant account manager who will contact you in due course.
- I am a journalist and look for PR contact for Fiskars products, where can I find it?
For any PR related topics, please complete the form here ensuring that all mandatory fields are completed with the relevant information.
- I am a crafts creator and would like to know if you look for crafts projects designers?
If you are interested in making creations for Fiskars, please send an e-mail to our Consumer Service with all your details, with a short presentation of your crafts background, with pictures of several creations you made using Fiskars products and with any additional material you think useful to us (examples of publications, design team memberships...).
- I understand that your products come with a lifetime guarantee. Is this correct?
Fiskars products do not have a lifetime guarantee in Europe. The guarantee on any Fiskars product is against defective workmanship and/or materials. This does not cover normal wear, sharpening, industrial use or damage due to abuse, misuse, neglect or accidental damage. We will replace defective products once an assessment has been carried out which confirms an issue with quality.
Products will not be replaced if they have broken or developed a fault due to misuse by the consumer, i.e., if the product has not been used for it’s intended purpose.